HVAC Questions, Answered for South Texas
33 answers covering emergencies, repairs, replacement, maintenance, comfort, and how we work. Written for Rio Grande Valley conditions rather than the national average.
Emergency service
What counts as an emergency, how fast we respond, and what to do while you wait.
Do you really offer 24 hour emergency HVAC service?
Yes. A&A HVAC LLC answers emergency calls 24 hours a day, 7 days a week, including holidays. Call (877) 237-1820 and you reach someone who can dispatch a technician rather than an answering machine that takes a message for the morning.
When is a broken air conditioner actually an emergency?
It is a genuine emergency when the indoor temperature is above 80 degrees and an infant, an older adult, or someone with a heart or lung condition is in the home, when you smell burning or anything electrical, when a breaker trips again immediately after being reset, or when water is dripping through a ceiling. Those are safety thresholds rather than comfort thresholds.
How fast can a technician reach me?
Response time depends on your location and the number of calls ahead of you. McAllen, Edinburg, Mission, Pharr, San Juan, and Alamo are closest to our shop on N 14th Street and are usually reached soonest. Harlingen and Brownsville are further out and take longer. We give you an arrival window when you call rather than leaving you guessing.
Is after hours service more expensive?
After hours calls carry a higher dispatch rate than a scheduled weekday appointment, which is standard across the trade. You are told the full price before any work starts, so there is never a surprise on the invoice.
What should I do while waiting for the technician?
Close blinds and curtains on the south and west sides of the house, run ceiling fans in occupied rooms only, keep interior doors open so air can move, avoid using the oven or dryer, and drink water. Check on anyone elderly or very young in the home. If you saw ice on the refrigerant line, switch cooling off and set the fan to on so the coil thaws.
Repairs and troubleshooting
The questions we get asked most often on service calls.
Why is my AC running but not cooling?
The five most common causes are a clogged air filter restricting airflow, a frozen evaporator coil, low refrigerant from a leak, a failed capacitor preventing the outdoor compressor from starting, and a condenser coil clogged with dust. Check the filter first, then look at the outdoor unit. If the fan is not spinning or you hear a hum with no movement, the problem is electrical and needs a technician.
How cold should the air from my vents be?
A correctly operating system delivers supply air roughly 16 to 22 degrees cooler than the air entering the return. If the return reads 78 degrees, supply should be somewhere around 56 to 62 degrees. A smaller split points to low refrigerant, restricted airflow, or a dirty coil.
Why is water leaking from my air conditioner?
The most common cause is a clogged condensate drain line. A residential system in the Rio Grande Valley pulls several gallons of water a day out of humid air, and algae blocks the drain until the pan overflows. Other causes include a frozen coil that is now thawing, a cracked drain pan, and a failed condensate pump. Switch the system off at the thermostat first to stop more water reaching your ceiling.
Should I just add refrigerant to my AC?
No. Adding refrigerant without repairing the leak is a temporary patch, not a repair. Refrigerant is a sealed loop and is not consumed in normal operation, so a low system has a leak. Repeated top offs cost more over two or three seasons than finding and fixing the leak once, and running low on charge shortens compressor life.
My AC works but my electric bill doubled. Is that normal?
No. A sudden jump with no change in usage usually means the system is working much harder than it should: a dirty condenser coil, low refrigerant, a weakening capacitor, a stuck contactor keeping the compressor running, or significant duct leakage into a hot attic. All of those are diagnosable and most are inexpensive to correct.
Do you repair systems you did not install?
Yes. A&A HVAC LLC services and repairs every major residential and light commercial brand regardless of who installed it, including Carrier, Trane, Lennox, Rheem, Goodman, York, American Standard, Amana, and Daikin.
Replacement and installation
Deciding when to replace, and what a good installation involves.
Should I repair or replace my air conditioner?
Replace it when the system is over 10 to 12 years old and the repair costs more than about a third of a new system, when the compressor or a coil has failed out of warranty, or when it still runs on R-22 refrigerant. Repair it when the system is under 10 years old, the failed part is a wear item such as a capacitor or blower motor, and it has otherwise kept the house comfortable at a reasonable operating cost.
What size air conditioner does my home need?
Correct sizing comes from a Manual J load calculation, which accounts for square footage, insulation levels, window area and orientation, ceiling height, duct condition, and local design temperature. The rule of thumb of one ton per 500 square feet routinely oversizes Rio Grande Valley homes, and an oversized system leaves the house cold and clammy because it shuts off before it has removed humidity.
Can I install a bigger AC so my house cools faster?
That backfires in this climate. An oversized system reaches the thermostat setpoint quickly and shuts off before it has run long enough to pull humidity out of the air. The result is a house that is cold and damp, more wear from short cycling, and higher bills. Correct sizing is what produces comfort here, not extra tonnage.
Do I need to replace my ductwork when I replace my AC?
Not always, but it must be evaluated first. Ducts that are badly leaking, undersized for the new airflow, or crushed will hold back any new system. A&A HVAC LLC inspects the ducts and measures static pressure as part of the replacement estimate and tells you honestly whether they need work, partial repair, or nothing at all.
Can I replace just the outdoor unit?
It is technically possible but rarely a good idea. Modern outdoor units are engineered to work with a specific matched indoor coil. Pairing new outdoor equipment with an old coil gives lower efficiency than either rating suggests, often voids the manufacturer warranty, and leaves an aging component inside a brand new system.
How long does a new system installation take?
A straightforward changeout of a residential split system is usually finished in one day. Jobs that also involve duct modifications, a new electrical circuit, or moving equipment to a different location typically take two days.
Maintenance
What maintenance covers and what you can handle yourself.
How often should I service my HVAC system in the Valley?
Twice a year: a full cooling tune up in late winter or early spring before the season starts, and a shorter heating check in the fall. Systems here run far more hours than the national average, so the once a year guidance written for that average is on the light side. Most manufacturer warranties also require documented annual maintenance to remain valid.
What is included in an HVAC tune up?
A proper cooling tune up includes filter service, static pressure and airflow measurement, capacitor testing under load, contactor inspection, amp draw compared against the equipment nameplate, refrigerant pressures with superheat and subcooling, condenser coil cleaning, evaporator coil inspection, condensate drain flushing and float switch testing, and thermostat verification. You should receive the actual readings, not just a sticker on the unit.
How often should I change my air filter?
Check a one inch filter monthly and expect to replace it every 30 to 60 days in the Rio Grande Valley, closer to 30 during dusty stretches or if you have pets. Systems here run so many hours and take in so much dust that filters load much faster than the packaging suggests. A four or five inch media filter typically lasts six to twelve months.
What maintenance can I do myself?
Four things, and all of them genuinely help. Change filters on schedule. Keep two feet of clearance around the outdoor unit. Rinse the condenser coil gently with a garden hose from the inside out, with the breaker off, twice a year. And pour about a cup of distilled white vinegar down the condensate drain access every two months during cooling season. Refrigerant work and anything requiring a panel to come off should be left to a technician.
When is the best time to schedule AC maintenance?
February through early April. Cooling season in the Rio Grande Valley effectively begins in April, so servicing before then means any problem found gets repaired on a normal schedule rather than during the summer rush when appointments are hardest to get.
Comfort and air quality
Humidity, hot rooms, thermostats, and indoor air.
Why is my house humid even though the AC is running?
A house that reads the right temperature but feels clammy almost always has a system that is oversized for it. The equipment cools quickly, hits the setpoint, and shuts off before it has run long enough to pull moisture out. Other causes are the fan switch left on ON rather than AUTO, blower speed set too high, and inadequate bathroom and kitchen exhaust. Aim for 45 to 55 percent relative humidity.
Why is one room in my house always hotter?
Most often it is airflow rather than capacity: an undersized or crushed duct run, a disconnected takeoff in the attic, or a room with no return path because the door stays closed. Solar gain through west facing windows and an uninsulated exterior wall are the other usual causes. It is worth diagnosing rather than compensating by overcooling the whole house.
What thermostat setting is best for a Valley summer?
Between 76 and 78 degrees while you are home is where most Rio Grande Valley households land as the balance between comfort and cost. Set back four to six degrees while away rather than turning the system off, because a house allowed to climb into the nineties absorbs heat into the structure and gains humidity, both of which cost more to recover than the setback saved.
What MERV rating should my air filter be?
MERV 11 to 13 suits most residential systems. It captures pollen, dust, pet dander, and mold spores without excessively restricting airflow. Going higher than the system was designed for causes frozen coils and blower strain. For serious filtration, install a four or five inch deep media cabinet rather than a denser one inch filter.
Why does my house smell musty when the AC turns on?
That smell almost always comes from biological growth on a wet evaporator coil or in the drain pan, which Rio Grande Valley humidity makes easy. It can also come from moisture in contaminated ductwork. Coil cleaning, clearing the drain, and in some cases a UV lamp aimed at the coil will address it.
About A&A HVAC LLC
Service area, scheduling, pricing, and how we work.
What areas of the Rio Grande Valley do you serve?
A&A HVAC LLC serves McAllen, Edinburg, Mission, Pharr, San Juan, Alamo, Donna, Weslaco, Mercedes, Harlingen, Palmhurst, Palmview, Hidalgo, Rio Grande City, Brownsville, and the surrounding Rio Grande Valley communities across Hidalgo and Cameron counties. Our shop is at 10202 N 14th St in McAllen.
How much does an AC repair cost in McAllen?
Cost depends on what failed. Common repairs such as a capacitor, contactor, float switch, or a clogged condensate drain are at the lower end. Compressor or coil replacement is substantially more. A&A HVAC LLC diagnoses the problem, explains the cause, and gives you the price before any work begins, so nothing on the invoice is a surprise.
Do you offer financing on a new system?
Yes, financing options are available for system replacement and installation. Ask when you request your estimate and we will go over the available plans and what qualifying involves.
Do you provide free estimates?
Yes. Estimates for system replacement and installation are free and provided in writing after we see the home, because a firm price requires knowing your ductwork, equipment location, and electrical service. Diagnostic visits on an existing system carry a service charge, which is explained when you book.
Do your technicians speak Spanish?
Yes. A&A HVAC LLC has English and Spanish speaking technicians, so you can have the problem explained in whichever language you prefer.
Do you work on commercial buildings?
Yes. A&A HVAC LLC handles rooftop package units, commercial split systems, mini split and VRF systems, and makeup air equipment for restaurants, retail, medical and dental offices, warehouses, and multi tenant properties throughout the Rio Grande Valley, with 24 hour emergency response and scheduling around your operating hours.
Still have a question?
Call (877) 237-1820 and describe what is happening. We will tell you whether it is something you can handle yourself or whether it needs a technician, and there is no charge for asking.
Looking for something more detailed? Our articles go deeper on troubleshooting, maintenance, and buying decisions, or search the site.
Reviewed by the A&A HVAC LLC service team, licensed HVAC technicians serving McAllen and the Rio Grande Valley.
Last reviewed for accuracy on . Guidance here is general. Diagnosis of your specific system requires an on site inspection.
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